Privacy policy

Gently keeps your recovery on your phone. This page says exactly what that means, and the one thing that leaves it on its own: a crash report that can’t be tied to you.

Last updated November 13, 2026

What stays on your phone

Everything you put into Gently:

• your answers in setup, such as your procedure, your surgery date and how you’re feeling
• your morning and evening check-ins, drain amounts and notes
• the photos you take in the app
• your doctor visits and your reminder times

It’s kept in Gently’s own storage on your iPhone and left out of your phone’s backups, to iCloud or to a computer. We have no server that holds it and no copy of it.

That has one cost. If you lose your phone or move to a new one, your record doesn’t come with you, and we can’t bring it back. Before you change phones, share your report, or use Settings › Save a copy to keep a file of your answers and your log. Gently can’t load that file back in.

You can lock Gently with Settings › Face ID or passcode and hide it in the app switcher. Face ID is handled by your iPhone; Gently never sees your face data.

Features that use Apple’s on-device model

On iPhones that support Apple Intelligence, Gently can use Apple’s on-device language model for two things: to pick which lines of your guide answer a question you type in “Ask your guide”, and to suggest questions for a doctor visit from your own notes. The model runs entirely on your iPhone. Your question, your notes and the results are not sent to us, to Apple or to anyone else, and they are not used to train any model. You can turn this off in Settings › Privacy › On-device AI; the features then keep working without it. No model ever sees your photos.

Photos

• They’re taken inside the app. Gently never asks for your photo library and never reads it.
• They’re saved only in Gently’s own folder, not in your Photos app, and left out of backups.
• Nobody at Gently sees them, and no AI looks at them. They’re never uploaded.
• A photo leaves your phone only if you share it yourself, on its own or inside your report.

What you share yourself

Three things can leave your phone, and only through the iPhone’s share sheet, to the person or app you pick:

• your report for your surgeon, as a PDF, an image or a short text (it can include your photos)
• a single photo
• a copy of your answers and your log, from Settings › Save a copy (no photos)

For the report and the copy, Gently makes the file only for that moment and deletes it when the share sheet closes. Once you send it, the person or app you sent it to holds that copy.

Reminders

Your check-in and doctor visit reminders are set on your phone by the app itself. They aren’t sent from a server, and we don’t know when they are. With Settings › Quiet reminders they don’t say what they’re for. You can turn them off in Settings.

Crash reports, with no ID

When Gently crashes, it sends a report so we can fix it. It’s on from the start, it carries no ID and nothing you logged, and you can turn it off any time in Settings › Crash reports. Gently works the same either way, and nothing you pay for depends on it.

Gently has no usage analytics. It doesn’t count which screens you open or which buttons you tap, it sends no events, and your procedure, your stage and your recovery week are never sent.

Sentry: what a crash report holds

When Gently crashes, Sentry (Functional Software, Inc.) gets a report so we can fix it. A report holds:

• what went wrong, and where in the app’s code (which can name a part of the app, such as Photos)
• the app’s version, your iPhone’s model and its iOS version
• technical details from your iPhone, such as its free memory, and its language and time zone settings

A report never holds anything you logged (a pain, swelling or sleep score, a drain amount), your notes, your photos, your surgery date, your doctor visits, your procedure, a name, or any text you typed. It never includes a screenshot, the layout of your screen, a recording, or the steps you took before the crash.

A report carries no ID of any kind: no name, email, phone number or account, and no ID for your phone or for this install of the app. Two reports from the same phone can’t be told apart from two reports from different phones.

Nothing else is sent: no measure of speed, and no count of how often you open the app.

On the App Store this is listed as “Data Not Linked to You”: Diagnostics.

Like any message sent over the internet, a report reaches Sentry from your connection’s IP address. Sentry is set not to store it.

We keep crash reports only in this form. We don’t try to find out whose phone a report came from, and Sentry is bound by contract not to either.

What we don’t do

We don’t use this data for advertising, we don’t sell or rent it, and we don’t give it to data brokers. Gently doesn’t track you across other companies’ apps or websites, so it never asks for Apple’s tracking permission. Sentry handles the data for us, under contract, only to provide its service to us.

Turning it off

Turn off Settings › Crash reports. From then on, no report is sent.

How long it’s kept

On your phone, until you delete it. Crash reports are kept by Sentry for up to 90 days; then they’re deleted.

Deleting everything

Settings › Delete everything erases your answers, your record, your notes, your photos and your reminders from your phone. It can’t be undone. Deleting the app does the same. It also deletes any crash report still waiting on your phone to be sent.

Crash reports already sent carry no ID, so we can’t tell which ones are yours. They’re deleted on the schedule above. If you’d like us to try anyway, write to us.

Age

Gently is for people 18 and older, and setup asks you to confirm it. We don’t knowingly collect data from anyone younger.

Not medical advice

Gently is a tracker and a guide to what’s typical, from named sources you can open in Settings › Sources. It isn’t medical advice. It can’t examine you, and it can’t tell you if something is normal. Your surgeon’s instructions come first. In an emergency, call 911.

Gently isn’t a healthcare provider, and what you log in it isn’t covered by HIPAA. This policy is what applies to it.

This website and the links in the app

This website sets no cookies and runs no analytics, ads or third-party scripts. Its fonts are served from this site. It is served by Cloudflare, which handles each visit’s IP address and request details to deliver the site and keep it secure, and may keep them in short-lived logs.

The sources in the app open in your browser. Those websites have their own privacy policies.

Changes to this policy

If Gently starts collecting anything new, we’ll update this page and its date first, and the app will ask you before sending it.

Consumer Health Data Privacy Policy

This section is our consumer health data privacy policy under Washington’s My Health My Data Act. We follow it wherever you live.

What we collect, and why

Gently doesn’t collect consumer health data. Nothing you log in the app (your values, notes, photos, dates or visits) is collected, and neither are your procedure, your stage or your recovery week; they stay on your phone.

A crash report does show that it came from Gently, an app for recovery after cosmetic surgery. That’s why reports are deidentified: they carry no ID of any kind, Sentry doesn’t store IP addresses, and we commit, here and by contract with Sentry, never to try to link a report to a person or a phone. We use reports only to find and fix what makes the app crash.

Where it comes from

Crash reports come from the Gently app on your iPhone, and only while Settings › Crash reports is on.

Who it’s shared with

We don’t sell consumer health data and we don’t share it with third parties. Sentry processes it on our behalf, under a contract that limits it to providing its service to us. Gently never uses your location.

Your rights

• Stop crash reports: turn off Settings › Crash reports. Sending stops at once.
• Delete: Settings › Delete everything erases what’s on your phone. To ask us to delete data we hold, write to us.
• Know and see: write to us to ask what we hold, and for a copy and a list of who received it.

We answer within 45 days. Because reports carry no ID, we may not be able to find the ones from your phone. If so, we’ll tell you, and they’re deleted on the schedule above.

If we turn down your request, you can appeal: reply with “Appeal” in the subject line, and we’ll answer within 45 days. If we still say no, you can file a complaint with the Washington State Attorney General.

Who we are

Gently is made by Samet Birlik.

Questions about privacy, or a request: samet@unity-labs.ai.

Terms of use: Gently’s Terms of Use. Apple’s standard licence agreement also applies.